A 60–Minute Ticket Response Guarantee
All your assistance requests will be attended to within maximum sixty minutes after the ticket or email is submitted. If your case requires additional assistance from a sysadmin, we’ll direct the trouble ticket or the e–mail to the person in charge, right away and we will leave a note to notify you that more time will be required for finding a solution. Furthermore if you order the Optional Managed Services package, all of the services included there will be executed whenever you want.
A Topflight Help Desk Support Service
- We’ll be available to you 24x7x365 to reply to any inquiries that you may have with regard to our Online Control Panel or any of the apps that we have installed on your behalf on the server. In case you also require help tackling server administration tasks, you can order our Optional Managed Services package, which includes backup hard drive storage space, weekly Operating System updates, server monitoring and rebooting procedures, as well as problem troubleshooting and software installation procedures.
An Easy–to–Navigate Help Area
Each Linux dedicated servers hosting package includes our free–of–cost Online Control Panel, which sports an integrated knowledge base plus a set of step–by–step video tutorials. Whenever you require assistance working with the Online Control Panel, just click the Videos or Help buttons located in the upper right corner.