Being able to get in touch with your cloud web hosting provider whenever you have any sort of questions or experience any problems is quite important and how fast they'll answer back and react could be crucial, particularly if your site is business-oriented, as longer downtime often means losing prospective customers. The support options are a way to distinguish genuine providers from resellers. The latter usually reply just to e-mails or support tickets and you'll need to wait for a whole day or maybe more so as to receive a response. When your trouble involves a couple of responses, you'll end up losing several days to have a basic problem fixed. When you use a legitimate and reputable web hosting provider, you will be in a position to contact the support at any time and get a prompt response whatever the issue or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Cloud Web Hosting

The customer and technical support services for our cloud web hosting packages are round-the-clock, so you can forget all about waiting for a couple of days so as to receive assistance. If you aren't our client yet, you can phone us, chat with a consultant or send an e-mail message. In case you currently have an account, you are able to open a support ticket in addition to the other three options for contact. You are able to pick the best way to contact us based on what your location is or what kind of equipment you're using. We are able to assist you for almost any webhosting-related question that you have or problem that you may experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you could open a support ticket, but even in such a case the maximum response time will never exceed 60 minutes.

24/7 Customer Support in Dedicated Servers Hosting

All dedicated server plans that we offer come with 24/7 support via different methods of communication and with a one-hour max answer time warranty. If you want to find out more about the packages or you have various general or billing questions, you will be able to phone one of the local numbers that we have around the world or you can use our live chat service and speak with a live agent. For strictly technical issues that need the help of a technical support person or an administrator, you're able to open a support ticket from your billing Control Panel or you can send an email message, since these channels are more appropriate to track a certain matter. The response time for them rarely is more than half an hour, so you can forget all about waiting for a whole day in order to receive help. The support service is available for all of the server-related matters, which includes the pre-installed software. In case you need assistance for third-party applications, you can consider obtaining the Managed Services upgrade that we supply with all of the packages.