Learn exactly what phone support includes in the web hosting world.
You can find lots of cloud web hosting providers on the market today, however many of them are resellers that have minimal resources, particularly when it comes to support. A way to distinguish them is the option to reach the company by phone. The level of support that you'll get via this channel of communication may vary based on the supplier - some provide you with professional phone support, others offer general and customer support only since some matters are more time-consuming and it would be far easier to be resolved through a trouble ticket, especially when the situation has to be escalated. However, it is good to find that you can get in touch with your hosting supplier because there are plenty of small-scale matters which can be resolved efficiently and in a timely manner with a phone call, not mentioning that you will be able to get additional info regarding the services before you become a client.
Phone Support in Cloud Web Hosting
If you decide to get one of our Linux cloud web hosting packages, you will be able to connect with our customer support crew over the telephone for 14 hours a day. We will assist you in choosing the ideal plan for your sites because we think that it's better to discuss this kind of issues with a live person. If you already own an account, we are able to assist you with your sales/billing questions and general issues, even with some tech problems which don't involve a lot of time or escalation to a system administrator as it will be better to open a ticket for time-consuming issues so as to have the correspondence in one place. We now have telephone numbers in the United States, Great Britain and Australia, so you are able to call the one you prefer and speak with one of our agents.