Live Chat Support
What is Live Chat? Just what exactly does the service entail?
A live chat is a real-time method of communication between a web hosting supplier's support team and its customers. It's an efficient method to receive some info about the hosting services or have some issue resolved since you're speaking with a live agent. The benefits of using a real-time chat service instead of calling or opening a ticket are the lower possibility of mistakes when you exchange data such as usernames or domain names, the faster response time because the communication is live as well as the fact that you do not have to stay on the chat all the time - you're able to do something different while the agent examines the issue involved. What's more, you are able to join a live chat room from any kind of computer that is connected to the web, avoiding the telephone rates that you will have to pay in case you're calling to a different country.
Live Chat Support in Cloud Web Hosting
We provide a live chat assistance service for all of the Linux cloud web hosting packages that we offer and we will help you with almost everything live. In case you do not have an account with our company yet, we will give you more information about the packages to help you to select the most appropriate plan. In case you are a current client, we will be able to help you with any general or billing issue in addition to with numerous common technical matters, such as an email address setup in a desktop e-mail client. If you can't give us a call for some reason or you're in a country where we don't have a local phone number, our live chat will be the best way to contact us. Needless to say, some issues need more time to investigate and test, so you will have to open a support ticket to our technicians, still, we're able to save you time and assist you with lots of troubles on the chat.