In case you have purchased a web hosting package and you’ve got certain questions related to a given function/feature, or in case you have confronted some problem and you need support, you should be able to get in touch with the respective support staff. All hosting providers deploy a ticketing system regardless of whether they offer other methods of contacting them apart from it or not, since the best way to solve a problem most often is to send a ticket. This model of correspondence renders the responses sent by both sides simple to track and permits the customer service team members to escalate the case if, for example, a server admin has to get involved. In the general case, the ticketing system is part of the billing account and is not directly connected to the hosting space, which means that you have to have at least two different accounts to touch base with the customer care staff and to actually manage the hosting space. Incessantly logging in and out of different accounts might be a burden, not to mention the fact that it requires a lot of time for most web hosting companies to respond to ticket requests.
Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we are using for our Linux cloud web hosting packages isn’t separate from the hosting account. It is an indivisible part of our full-featured Hepsia hosting Control Panel and you’ll be able to visit it whenever you wish with only a few mouse clicks, without the need to leave your web hosting account. The ticketing system comes with a quick-search box, so you can track the status of practically any ticket that you have submitted in the past, if you need it. Additionally, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can learn how to handle a given problem even before you actually post a ticket. The ticket response time is maximum 1 hour, so you can obtain swift assistance at any given time and if our help desk support staff recommends that you should do something inside your account, you can do it instantly without the need to leave the Control Panel.